Order and Shipping
1. Q: How do I pay for my order?
A: We accept two payment methods online, one is credit card, both visa card and master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straightforward. We can also accpet WesternUnion or Bank transfer if you havent a credit card, please contact us for the payment information after you decide your order.
3. Q: Can I pay through Paypal with my credit card?
A: Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
4. Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
5. Q: How long do you take to despatch an order
A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
6. Q: Do you guarantee delivery time?
A: Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
7. Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
8. Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.